Hilo Medical Center billing

1190 Waianuenue Ave, Hilo, Hawaii 96720-2020

1. Call billing

Have your account number ready. Ask for an itemized bill and ask whether you can apply for financial assistance.

We don't have a phone number for this hospital yet. The billing office number is printed on your bill.

2. See if you qualify for free or discounted care

Hospitals that aren't nonprofit don't have to offer financial assistance, but many do. Ask billing for their policy, and check your income below.

Start an application cover letter

3. Send it in writing

A written request creates a record. Fill in your details, then print, email or mail it to Hilo Medical Center billing.

  • Request an itemized bill
    Every charge, with its billing code. Start here.
    Get letter
  • Apply for financial assistance
    Cover letter for the hospital's application, with a request to pause collections.
    Create letter
  • Dispute a charge
    For duplicate lines, services you didn't get, or prices you want explained.
    Start dispute

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Hilo Medical Center in Hilo, Hawaii receives a BillKarma billing grade of F based on an average markup of 8.5x Medicare rates across 11 procedures in their published price transparency file. This places it among the 10 most expensive hospitals in Hawaii by markup ratio. The highest individual markups are for Total Knee Replacement (12.3x Medicare) and Total Hip Replacement (12.2x Medicare). Patients with scheduled procedures at this hospital should review costs and compare nearby alternatives before confirming — charges at D and F grade hospitals are significantly above the national average.

Common procedure prices

Last updated: 2026-10-21

Code Description Hospital charge Medicare pays Markup
27447 Total Knee Replacement $14202.61 $1159.35 12.3×
27130 Total Hip Replacement $14202.61 $1162.02 12.2×
22630 Arthrd pst tq 1ntrspc lum $18300.71 $1510.72 12.1×
23472 Shoulder Replacement $14202.61 $1300.30 10.9×
22551 Cervical Spine Fusion $14202.61 $1604.91 8.8×
20610 Joint Injection (drainage) $301.21 $39.75 7.6×
43239 Egd biopsy single/multiple $933.71 $123.58 7.6×
11042 Wound Debridement $398.86 $55.78 7.2×
27236 Hip Fracture Repair $7225.37 $1089.87 6.6×
29881 Knee Arthroscopy $3264.30 $515.71 6.3×
10060 Abscess Drainage $207.08 $100.54 2.1×

Highlighted: charged at 5× or more what Medicare pays for the same code.

How to dispute a bill from Hilo Medical Center

Last updated: 2026-10-21

Hilo Medical Center currently shows a billing grade of F with an average markup around 8.5x versus Medicare reference rates. In currently loaded benchmark samples, this is above the national average (8.0x). Use that benchmark when asking billing to review line items and justify large gaps. If you are self-pay or high-deductible, still request the cash/self-pay schedule in writing. If no discount is offered, ask for a supervisor review, payment-plan options, and item-level justification. Before paying, scan your bill with BillKarma to identify line-item issues and generate a dispute packet.

Location

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Map shows Hilo Medical Center at 1190 Waianuenue Ave, Hilo, Hawaii, 96720-2020. Nearby hospitals within 50 miles include No nearby hospitals with comparable billing data..

Nearby hospitals

Nearby hospitals with comparable billing data are unavailable.